Return Policy
Return Policy – Ivy & Noelle
1. Returns
You may return your item(s) within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Must be returned in the original packaging
- All tags, components, and accessories must be included
- Hygiene-sensitive items must be clean and unused
- Any damage or defects must be reported within 24 hours of delivery
- Returns must be shipped with track & trace
- The tracking number must be provided
Important:
- Return shipping costs are the customer’s responsibility
- Returns are sent to our international fulfillment center (Asia)
- We do not offer free returns
- Returns sent without approval will not be accepted
- We reserve the right to refuse returns showing signs of use or damage not caused by us
2. How to Initiate a Return
To request a return, email: support@ivyandnoelle.com
Include:
- Order number
- Full name
- Delivery address
- Reason for return
- Photo(s) (if applicable)
Once approved, you will receive the correct return address and instructions.
Do not send items back without prior approval.
3. Refunds
- Returns are processed within 7 working days after receipt
- Approved refunds are issued within 14 days
- Refunds are made via the original payment method
- Original shipping costs are non-refundable, unless the item is defective or incorrect
4. Cancellation Policy
- Orders can only be cancelled within 1 hour of placement
- After this, cancellation is no longer possible
- If you miss this window, you must wait for delivery and then request a return
5. Damaged, Defective, or Incorrect Items
- Report within 24 hours of delivery with clear photos
- If confirmed, we will provide a free replacement
- No return shipping costs in these cases
6. Additional Information
- Orders are processed automatically, so changes are limited
- International returns may result in higher shipping costs
- Returns without valid tracking are at the customer’s risk