Privacy Policy

Privacy Policy

Ivy & Noelle

1) INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1.1

We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the processing of your personal data when using our website. Personal data is any information by which you can be personally identified.

1.2

The data controller within the meaning of the General Data Protection Regulation (GDPR) is:

Ivy & Noelle
Chamber of Commerce (KvK): 88777103
VAT number: NL004647573B62
Email: support@ivyandnoelle.com

The controller is the legal entity that determines the purposes and means of processing personal data.

1.3

This website uses SSL or TLS encryption to protect the transmission of personal data and confidential content (such as orders or inquiries). An encrypted connection can be recognized by “https://” and the lock symbol in your browser bar.

2) COLLECTION OF DATA WHEN YOU VISIT OUR WEBSITE

If you use our website for informational purposes only, we collect only the data transmitted by your browser to our server (server log files). This includes:

  • Visited website

  • Date and time of access

  • Amount of data transmitted (in bytes)

  • Source/reference from which you reached the page

  • Browser used

  • Operating system used

  • IP address (where applicable in anonymized form)

Processing is based on Article 6(1)(f) GDPR due to our legitimate interest in website stability and functionality.

3) COOKIES

We use cookies to improve user experience and enable certain website functions. Cookies are small text files stored on your device.

Session cookies are deleted after you close your browser. Persistent cookies remain stored and allow recognition during future visits.

Where personal data is processed via cookies, this is based on:

  • Article 6(1)(b) GDPR (contract performance), or

  • Article 6(1)(f) GDPR (legitimate interest in website functionality).

You can configure your browser to manage cookie settings individually.

4) CONTACTING US

When you contact us via email or contact form, personal data is processed solely for handling your request.

Legal basis:

  • Article 6(1)(f) GDPR (legitimate interest), or

  • Article 6(1)(b) GDPR (contract-related inquiries).

Data is deleted once processing is complete unless statutory retention obligations apply.

5) DATA PROCESSING FOR CUSTOMER ACCOUNTS AND CONTRACT PERFORMANCE

Personal data is processed in accordance with Article 6(1)(b) GDPR when necessary for contract fulfillment or account creation.

You may request deletion of your account at any time. After contract completion or deletion request, data will be restricted according to statutory retention periods and deleted thereafter.

6) DIRECT MARKETING

6.1 Newsletter

If you subscribe to our newsletter, we process your email address based on your consent (Article 6(1)(a) GDPR) using double opt-in.

You may unsubscribe at any time.

6.2 Existing Customers

If you purchase from us, we may send promotional emails for similar products based on legitimate interest (Article 6(1)(f) GDPR). You may object at any time.

7) DATA PROCESSING FOR ORDER FULFILLMENT

7.1 Shipping & Payment

Personal data is shared with shipping providers and payment processors only as necessary for order fulfillment (Article 6(1)(b) GDPR).

7.2 Payment Service Providers

PayPal
Payment data may be transferred to PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg.

SOFORT / Klarna
Payment processing may occur via SOFORT GmbH (part of Klarna Group), Germany.

8) REVIEW REMINDERS

If you have provided explicit consent, we may send a one-time review reminder via email (Article 6(1)(a) GDPR). Consent can be withdrawn at any time.

9) SOCIAL MEDIA PLUGINS

This website may use social media plugins (e.g. Facebook or Instagram) via a privacy-friendly solution. No data is transferred unless you actively activate the plugin.

10) ONLINE MARKETING

10.1 Google DoubleClick

We may use Google DoubleClick for advertising optimisation based on legitimate interest (Article 6(1)(f) GDPR). You may disable this via your browser or ad settings.

11) CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy in response to legal or operational changes.

12) CONTACT REGARDING DATA PROTECTION

For any questions regarding data protection:

Ivy & Noelle
KvK: 88777103
VAT: NL004647573B62
Email: support@ivyandnoelle.com

13) DATA SUBJECT RIGHTS

Under Articles 15–21 and 77 GDPR, you have the right to:

  • Access your data

  • Rectify inaccurate data

  • Erase data

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

14) DATA RETENTION

Personal data is stored in accordance with statutory retention periods and deleted once no longer required for its intended purpose.