We want your new pieces to reach you as quickly as possible! Once your order is dispatched, you'll receive an email with your tracking details. If you have any questions about your order, we're always happy to help — just drop us a message! 🤍

We'd love to hear from you! 🤍 Simply fill in the contact form above, or send us an email at support@ivyandnoelle.com. Our team aims to respond within 24 hours. No question is too small — we're always happy to help! 💕

We always aim to get your new favourites to you as quickly as possible! 🤍 Most orders are dispatched from our local warehouse, but during busy periods some styles may be sent from our international warehouse instead — which can add a little extra time.

Rest assured, every piece is worth the wait! You can track your order here: Track My Order

We want you to love every piece you receive from us! If for any reason you're not completely happy, please don't hesitate to get in touch and we'll do our very best to find the perfect solution for you.

We know how important the perfect fit is! Each of our products includes a detailed size guide to help you choose the right size. Our pieces are designed with a relaxed, flattering fit in mind — but if you're ever unsure, feel free to reach out and we'll happily advise you personally.

No need to worry! You can track your order in real time at any time using our order tracking page: Track My Order. Simply enter your order number and email address to see the latest updates. If your tracking shows no movement for more than 5 business days, feel free to reach out and we'll look into it for you! 🤍

Once your refund has been approved, it will be processed back to your original payment method within 5–10 business days, depending on your bank. If you haven't received it after this time, please don't hesitate to get in touch! 🤍

Don't worry — your order is most likely on its way! Our confirmation emails can sometimes land in your spam or junk folder, so it's always worth checking there first. It's also possible the email address entered at checkout had a small typo. If you still can't find it, please don't hesitate to contact us with your full name and order date and we'll get everything sorted for you right away! 🤍